Customer Journey Marketing Manager

We are seeking a Senior Customer Journey Manager to play a key role in building ANZ’s direct marketing capability, shaping how customer marketing is designed, and defining the strategy and design behind customer journeys.

Requirements

• Rich experience in customer and personalisation marketing, lifecycle marketing or customer experience within complex environments
• Deep expertise in customer journey design, lifecycle marketing and personalisation strategy
• Proven experience designing and delivering marketing automation, trigger-based and multi-channel journeys at scale
• Strong capability in experimentation and data-led optimisation
• Commercially minded and highly collaborative

Benefits

• Flexible working arrangements
• Access to wellbeing services
• Discounts on selected products and services from ANZ