Customer Retention Trainer (Remote)

Role Overview

The Customer Retention Trainer will design, deliver, and evaluate comprehensive training programs for a high-performing customer retention team. The trainer will equip new and tenured representatives with technical knowledge, product expertise, and interpersonal skills to deliver exceptional customer experiences.

What You Will Do

Design and develop training curricula, create instructional materials, conduct needs assessments, facilitate group and individual training sessions, and provide real-time feedback to new hire representatives.

Why It Might Be a Fit

The ideal candidate will have prior training experience, a comprehensive understanding of customer retention programs, and proficiency in Microsoft Office and general PC skills.

Requirements

• Prior training experience in a previous or current role
• Comprehensive understanding of customer retention programs and tools
• Familiarity with Globe Life Companies’ product portfolios
• Proficiency in Microsoft Office and general PC skills
• Proven presentation and facilitation skills
• Strong verbal and written communication skills
• Adaptable communication style
• Strong planning and organizational skills
• Ability to work independently and collaboratively
• Adaptable to changing business needs and comfortable working in a fast-paced environment

Benefits

• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Robust life insurance benefits and retirement plans
• Paid holidays and time off
• Parental leave
• Subsidized all-in-one subscriptions
• Company-paid counseling
• Continued education reimbursement eligibility
• Discounted Texas Rangers tickets