Outbound Sales Specialist

Role Overview

The Outbound Sales Specialist will be responsible for conducting outbound and receiving inbound calls to determine the proper action for each. The agent will record information, maintain the department’s procedures and policies, and assist policyholders as needed.

What You Will Do

The Outbound Sales Specialist will make outbound calls to newly issued business, welcome them to the Globe Life Family, ensure their policy(s) are accurate, and assist with any additional information pertaining to their new policy.

Why It Might Be a Fit

A successful candidate will need to be performance-driven and skilled at interacting with the public by phone. The Outbound Sales Specialist will also be responsible for executing special projects, including making numerous outbound calls for special projects/campaigns for our sister companies.

Requirements

• High School diploma or equivalent
• 1+ years of customer service or 1+ years of a professional environment in a customer service-related atmosphere
• Licensed in Life, Accident, and Health Insurance is preferred, but not required
• 1+ years of office experience preferred
• Telecommunications experience is a plus
• Background in life and health insurance, and knowledge of insurance operations is desired
• Customer service background and good phone skills
• Excellent written and oral communication skills
• Excellent organization skills
• Must be able to maintain confidentiality
• Must be comfortable collecting payments via Credit Card and Bank Draft payment options from our customers
• Excellent alpha and number recognition skills
• Demonstrated mathematical abilities
• Ability to work under pressure and handle high-stress situations calmly and with tact and professionalism
• Strong decision-making skills with the ability to analyze situations and make logical conclusions
• Excellent attendance and punctuality
• Experience with using Microsoft Office products such as Word and Outlook
• Able to multifunction from many different sources
• Be customer ‘friendly’

Benefits

• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Robust life insurance benefits and retirement plans
• Paid holidays and time off
• Parental leave
• Subsidized all-in-one subscriptions for fitness, mindfulness, nutrition, and sleep goals
• Company-paid counseling for mental health, stress management, and work-life balance
• Continued education reimbursement eligibility
• Discounted Texas Rangers tickets