Role Overview
Globe Life is looking for a Part-Time AM Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining Globe Life’s customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status.
What You Will Do
Inbound Cancellation Support, Outbound Lapse Recovery, Customer Consultation, Relationship Building, Documentation, Product Knowledge, Communication, and Performance Metrics and KPI Achievement.
Why It Might Be a Fit
The role requires excellent verbal and written communication skills, ability to solve complex policyholder issues with a positive attitude, and experience in a call center environment preferred.
Requirements
- High school diploma or equivalent
- Basic Microsoft Office Skills
- Minimum Typing speed of 30 wpm
- Experience in a call center environment preferred
- Some insurance and/or sales experience preferred
- Excellent verbal and written communication skills
- Ability to solve complex policyholder issues with a positive attitude
Benefits
- Competitive compensation
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits and retirement plans
- Paid holidays and time off
- Parental leave
- Subsidized all-in-one subscriptions
- Company-paid counseling
- Continued education reimbursement eligibility
- Discounted Texas Rangers tickets
To apply for this job please visit globelife.wd5.myworkdayjobs.com.
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