Role Overview
Globe Life is looking for a Customer Retention Representative to join the team. In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team.
What You Will Do
Answer questions regarding coverage, premium, and other policy information. Make outbound calls to existing policyholders to retain, resell, and recover lapsed or delinquent policies.
Why It Might Be a Fit
Excellent verbal and written communication skills. Ability to solve complex policyholder issues with a positive attitude. Ability to work in a fast-paced environment and work well under pressure.
Requirements
- High school diploma or equivalent
- Basic Microsoft Office Skills, including Word, Excel, and Outlook
- A minimum typing speed of 30 wpm
- Experience in a call center environment
- Some insurance and/or sales experience
- Excellent verbal and written communication skills
- Ability to solve complex policyholder issues with a positive attitude
- Ability to work in a fast-paced environment and work well under pressure
- Knowledge of life and/or health insurance terminology
Benefits
- Competitive compensation
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits
- Retirement plans
- Paid holidays and time off
- Parental leave
- Subsidized all-in-one subscriptions
- Company-paid counseling
- Continued education reimbursement eligibility
- Discounted Texas Rangers tickets
To apply for this job please visit globelife.wd5.myworkdayjobs.com.
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