Application/CRM Analyst

Role Overview

The Application/CRM Analyst owns the configuration, support, and ongoing health of the organization’s Salesforce-based CRM platform, serving as the primary link between business stakeholders and the development team.

What You Will Do

The role manages the Agile/Scrum delivery process for CRM initiatives, owning the product backlog, scheduling and prioritizing sprint work, and coordinating user support and release activity.

Why It Might Be a Fit

The ideal candidate will have 3+ years of business analysis or project management experience within an Agile/Scrum delivery environment, with direct experience with Salesforce and CRM data and security models.

Requirements

• 3+ years of business analysis or project management experience within an Agile/Scrum delivery environment
• Direct, hands-on experience with Salesforce (administration, configuration, or as a business analyst on Salesforce projects)
• Experience administering, configuring, or supporting an enterprise CRM or similar business application
• Experience managing the application change lifecycle, including sandboxes, change sets or deployment tools, release management, and coordinating user acceptance testing across releases
• Working knowledge of CRM data and security models, including objects, fields, record types, profiles, permission sets, and sharing rules
• Strong requirements-gathering, user story writing, and process-mapping skills
• Hands-on experience owning or actively managing a product backlog and sprint cadence
• Excellent verbal and written communication skills, with the ability to translate between technical and non-technical audiences
• Proficiency with Agile/backlog management tools such as Wrike, Jira, or Azure DevOps
• Ability to write and interpret basic-to-intermediate SQL/SOQL queries for data validation, troubleshooting, and reporting support

Benefits

• Flight Training (earn your Private Pilot License for free) & Annual Flight Proficiency Program
• Medical, Dental, and Vision insurance
• Flexible Spending Plans
• Health Savings Plan with employer contribution
• 401(k) Retirement Plan with a company match, and annual discretionary supplemental employer contribution
• Company paid Short and Long-term Disability Insurance
• Company paid Life Insurance and AD&D insurance with the option to buy up
• Paid Time Off (PTO)
• Paid Holidays
• Personal days
• Volunteer day
• Work From Home Fridays
• Paid Parental Leave
• AOPA Membership
• Employee Assistance Program
• Wellness Program (earn medical insurance premium discounts)
• Gym Reimbursement Program
• Supplemental insurance options (critical illness, accident, hospital indemnity)
• Tuition Reimbursement Program
• Discount on AOPA swag
• Business casual dress code
• Free coffee, tea, hot cocoa

Tagged as: Project Management, Salesforce, SQL