Role Overview
The Customer Experience Analyst will provide excellent service and follow the operations of customers from start to finish, contributing to a close and personalized experience.
What You Will Do
Follow customer operations, provide customer service, maintain integration between customers and internal departments, identify and solve operational interferences, and analyze operational information.
Why It Might Be a Fit
The ideal candidate will have experience in customer service, logistics, and transportation, with strong communication and analytical skills, and the ability to prioritize demands in a dynamic environment.
Requirements
- Bachelor’s degree in Foreign Trade, Logistics, or related areas
- Experience in customer service in environments that require personalized follow-up and management of different requests
- Experience in logistics, transportation, port terminals, maritime operations, cabotage, or cargo brokerage
- Knowledge of the Microsoft Office package, especially Excel
- Intermediate English for the use of tools and interaction in projects
- Clear communication and ability to build a close and professional relationship with customers
- Agility, organization, and ability to prioritize demands in a dynamic environment
- Resilience, adaptability, and balance to manage complex situations
- Learning ability, business vision, and collaborative spirit
- Mutual respect and willingness to work in a team with different areas and partners
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa sponsorship available
- Relocation assistance
To apply for this job please visit maersk.wd3.myworkdayjobs.com.
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