Customer Experience Consultant

Role Overview

Join Maersk as a Customer Experience Consultant in Le Havre, France, and work in a culturally diverse environment enabling global trade every day. The role involves managing end-to-end shipment processes, resolving customer issues, and building strong relationships with stakeholders.

What You Will Do

Manage shipments, resolve customer issues, handle customer portfolios, and perform financial situation follow-ups. Coordinate ocean shipments, process work, and build relationships with stakeholders.

Why It Might Be a Fit

The ideal candidate has strong experience in customer service, a customer-centric mindset, and excellent interpersonal and communication skills. Fluency in English and a second European language is an advantage.

Requirements

• Strong experience in customer service in freight forwarding and logistics
• Customer-centric mindset
• Good knowledge of MS Excel and experience working with multiple systems
• Fluency in English both written and spoken
• Second European language will be an advantage