Customer Experience Consultant

Role Overview

We are looking for an ambitious Customer Experience Consultant to join our team in Rotterdam and help deliver reliable, high-quality logistics solutions for our customers.

What You Will Do

Manage and develop relationships with a portfolio of customers, gain exposure to end-to-end logistics solutions, and contribute directly to customer satisfaction, retention, and commercial growth.

Why It Might Be a Fit

You will have experience in a customer-facing role within shipping, transport, logistics, supply chain, or a related environment, and a good understanding of shipping and logistics processes.

Requirements

• Experience in a customer-facing role within shipping, transport, logistics, supply chain, or a related environment
• Good understanding of shipping and logistics processes
• Proactive, solution-oriented, and comfortable taking ownership of operational challenges
• Ability to manage multiple priorities while maintaining a clear focus on customer outcomes
• Continuous-improvement mindset and ability to challenge existing ways of working
• Interest in digitalisation and identifying opportunities for automation
• Ability to communicate confidently in written and spoken English & Dutch

Benefits

• Develop your career within one of the world’s leading integrated logistics companies
• Drive continuous improvement, digitalisation, and automation initiatives
• Manage important customer relationships and coordinate complex end-to-end logistics operations