Customer Experience Partner

Role Overview

Join our team as a Customer Experience Partner, delivering exceptional customer experiences and creating seamless logistics solutions worldwide.

What You Will Do

Manage and monitor the end-to-end shipment process, coordinate with stakeholders, and deliver added value to customers.

Why It Might Be a Fit

You’ll be trusted, empowered, and supported to take on new challenges and grow professionally, with a dynamic global career at the heart of world trade.

Requirements

• Experience in logistics, supply chain, project logistics or related fields
• Fluency in both French and English
• Excellent communication skills and confidence when coordinating with multiple stakeholders
• Strong stakeholder management and relationship-building skills
• Passion for customer service excellence and customer centricity
• Results-oriented mindset
• Strong organizational skills and the ability to perform under pressure
• Team-player attitude with a collaborative approach to achieving business goals
• Good understanding of operational processes
• Ability to drive issues to resolution with a strong sense of urgency and persistence
• Positive, proactive, and solution-oriented attitude

Benefits

• Competitive benefits
• Innovative learning and development programs
• Culture that celebrates collaboration, performance, and growth