Ocean Customer Experience Specialist

Role Overview

Deliver high-quality customer service support for Ocean products by managing customer inquiries, resolving cases, and ensuring timely completion of operational tasks.

What You Will Do

Manage customer inquiries through email and case management platforms, resolve customer concerns related to import and export shipments, and maintain high-quality customer communication and professionalism.

Why It Might Be a Fit

The ideal candidate is customer-focused, adaptable, and thrives in a dynamic operational environment.

Requirements

• Bachelor’s degree or equivalent work experience
• Background in shipping and logistics with 2 years’ experience in documentations, customer service handling end-to-end process
• Strong customer service orientation
• Excellent English written and verbal communication skills
• Ability to work in a fast-paced operational environment
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities while maintaining accuracy