Customer Success Manager (Premier Services)

On Site Full TimeToronto, Ontario, CanadaAppDirect

Role Overview

This CSM role will help shape the future of our Premier Service offering and run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once.

What You Will Do

Own the full success of your assigned accounts, help shape the Full Service offering itself, move quickly and with confidence, and wear multiple hats across strategy, execution, data analysis, and client communication.

Why It Might Be a Fit

You’ll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market.

Requirements

  • 4+ years in customer success, partnerships, or a client-facing role in SaaS
  • built or significantly improved a process from scratch and can point to the results
  • data-driven and comfortable turning metrics into a narrative that influences decisions
  • strong communicator who can hold your own in a room with executives or a product team
  • understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it’s evolving

Benefits

  • performance-based bonuses
  • a full range of benefits

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To apply for this job please visit job-boards.greenhouse.io.

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