Customer Success Manager (Telecom/SaaS)

Role Overview

As a Customer Success Manager, you will manage a portfolio of mobile customer accounts, protect existing revenue, and grow mobility product bookings. You will own mobile conversion and upgrade opportunities, apply mobile technology expertise, and recommend solutions to customers.

What You Will Do

Manage a portfolio of mobile customer accounts, own mobile conversion and upgrade opportunities, apply mobile technology expertise, and recommend solutions to customers.

Why It Might Be a Fit

You will have an impact on customer experience and operational efficiency by documenting account activity, identifying process improvements, and recommending changes.

Requirements

• 2+ years of client relations or account management experience
• 2+ years of experience with mobile, cellular, IoT, or related technology solutions
• Experience managing sales opportunities, customer conversions, upgrades, or renewals in a B2B environment
• Ability to interpret account data and use it to prioritize opportunities and customer actions
• Clear written and verbal communication skills for advising customers and coordinating with internal stakeholders
• Strong organization and judgment to manage concurrent customer needs, deadlines, and follow-through

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship available
• Relocation assistance available