Role Overview
Manage and grow largest customer accounts, act as an advocate for customers to achieve satisfaction with Firstbase platform and service.
What You Will Do
Work closely with onboarding team, establish consultative relationships with customers, drive planning sessions, and own renewal discussions.
Why It Might Be a Fit
Strong customer service and relationship skills, analytical and problem-solving skills, and experience working with CRM tools.
Requirements
- 2-5 years of customer relationship management experience
- Track record of success in managing, retaining and growing revenue across a broad book of customer accounts
- Superior customer service and relationship skills
- Strong analytical and problem-solving skills
- Experience working with CRM and/or CS tools (e.g. HubSpot; Salesforce)
- Leadership in developing world class customer presentations/QBR leadership
- Ability to thrive in a fast-paced, dynamic environment
- Die hard drive to make customers successful
- BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience
Benefits
- Flexible work arrangement
- Opportunity to work with a distributed team across the US and Europe
To apply for this job please visit job-boards.greenhouse.io.
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