Senior Customer Success Manager

Role Overview

As a Sr. Customer Success Manager at Appfire, you will own and strategically grow our high-value, enterprise customer relationships. Your mission is to drive long term customer value through expansion, retention, and migration support ensuring customers maximize their investment in Appfire’s solutions.

What You Will Do

Enterprise Account Growth & Expansion, Customer Advocacy & Success Execution, Cross-Functional Collaboration & GTM Alignment, Data-Driven Execution & Operational Excellence

Why It Might Be a Fit

Minimum 5+ years of experience in enterprise customer success, account management, or sales in a SaaS environment with channel sales exposure, experience with account mapping & strategic growth planning for Fortune 500 and enterprise customers, strong understanding of SaaS metrics (GRR, NRR, churn mitigation) and how to influence them.

Requirements

• Minimum 5+ years of experience in enterprise customer success, account management, or sales in a SaaS environment with channel sales exposure
• Experience with account mapping & strategic growth planning for Fortune 500 and enterprise customers
• Strong understanding of SaaS metrics (GRR, NRR, churn mitigation) and how to influence them
• Proven ability to drive retention, expansion, increase ARR, and manage complex enterprise customer relationships
• Ability to navigate complex technical requirements and solution delivery through strong project management skills
• Familiarity with partner-led GTM models and the ability to leverage partners to support customer success and expand product offerings
• Experience with forecasting revenue, tracking key performance metrics, and aligning customer success strategies to revenue growth targets
• Proficient in CRM tools (Salesforce) and using data analytics to inform strategy and decision-making
• Strong collaborator with the ability to manage multiple initiatives simultaneously, engaging effectively with internal and external teams to deliver results

Benefits

• Paid time off
• Training and personal development
• Health Insurance (IMQ / Adeslas)
• Volunteering
• Work from home expenses
• Sport Allowance
• Market recognition

Tagged as: Data Analysis, Forecasting, Project Management, Salesforce