Role Overview
As a Sr. Customer Success Manager at Appfire, you will own and strategically grow high-value, enterprise customer relationships. Your mission is to drive long-term customer value through expansion, retention, and migration support.
What You Will Do
You will act as a trusted advisor, revenue driver, and advocate, leveraging deep account mapping, cross-sell/upsell strategies, and strong customer relationships to accelerate ARR growth.
Why It Might Be a Fit
This role is key to ensuring that large enterprise accounts not only experience exceptional outcomes with our products but also recognize the full potential of the Appfire ecosystem to solve their evolving needs.
Requirements
- Minimum 5+ years of experience in enterprise customer success, account management, or sales in a SaaS environment with channel sales exposure.
- Experience with account mapping & strategic growth planning for Fortune 500 and enterprise customers.
- Strong understanding of SaaS metrics (GRR, NRR, churn mitigation) and how to influence them.
- Proven ability to drive retention, expansion, increase ARR, and manage complex enterprise customer relationships.
- Ability to navigate complex technical requirements and solution delivery through strong project management skills.
- Familiarity with partner-led GTM models and the ability to leverage partners to support customer success and expand product offerings.
- Experience with forecasting revenue, tracking key performance metrics, and aligning customer success strategies to revenue growth targets.
- Proficient in CRM tools (Salesforce) and using data analytics to inform strategy and decision-making.
- Strong collaborator with the ability to manage multiple initiatives simultaneously, engaging effectively with internal and external teams to deliver results.
Benefits
- Contract of Employment (indefinite)
- Every Appfire team member is eligible for company equity, fostering a true sense of ownership and connection to our growth.
- 26 paid vacation days annually, regardless of tenure, Wellness Days (1 day per month, non-transferable), 24 hours of paid volunteer time to engage in meaningful activities outside of work.
- Fully covered Luxmed private healthcare plan. You can extend coverage to your partner or opt for additional upgrades tailored to your needs. Life insurance provided by UNUM and fully paid by Appfire.
- MyBenefit Platform – 150 PLN per month to spend on a Multisport card or on a variety of experiences such as shopping, restaurants, and entertainment.
- Home Office Allowance – 200 PLN net per month added to your salary to support your electricity and internet costs while working remotely.
- Lunch Card – 300 PLN monthly for groceries or dining out, available via a virtual pre-paid Pluxee card.
To apply for this job please visit linkedin.com.
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