Customer Success Manager

Role Overview

As a Customer Success Manager, you will serve as a premier strategic advisor to elite organizations, empowering them to transform their operations through enterprise orchestration. You will use your business acumen and technical aptitude to help clients unlock the full power of our advanced capabilities, including unified Data Fabric, robotic automation, and generative AI.

What You Will Do

Govern Account Strategy, Drive Platform Adoption, Mitigate Portfolio Risk, Formulate Value Cases, Advise Executive Leadership, and Architect Process Improvement.

Why It Might Be a Fit

You will be part of a passionate team dedicated to accomplishing hard things, together. You will have the opportunity to work with a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers.

Requirements

• Minimum of a Bachelor’s degree from an accredited institution, ideally in a technical or analytical field.
• 10+ years of combined experience in technology, enterprise account strategy, or technical consulting.
• Proven ability to act as a trusted advisor, guide technical teams, and drive measurable business value for enterprise customers.
• Demonstrable understanding of large-scale enterprise platforms, system integration, and how complex software architectures solve business problems.
• Strong operational organization, project management skills, and experience with Agile software development practices.
• Willingness to travel an average of 25% annually to engage in-person with strategic customers.

Benefits

• 401(k) plan with company match
• Flexible time off
• Paid parental leave
• Medical, dental, and vision plans
• Life insurance
• Disability insurance
• Wellness programs
• Flexible spending accounts
• Health savings account contributions
• Employee referral bonus program
• Learning and development resources

Tagged as: Project Management