Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will lead the success of our most strategic accounts, building and maintaining strong executive-level relationships through ongoing support and regular check-ins. You will own and elevate a portfolio of clients and act as a strategic, trusted advisor, helping them to effectively use customer insights to achieve their business goals and drive significant ROI.

What You Will Do

Serve as the primary point of contact and a highly strategic advisor for a number of strategic customers, building and maintaining strong executive-level relationships through ongoing support and regular check-ins. Prepare and conduct high-impact client workshops and trainings virtually and on-site to educate customers on modern market research and empower them to leverage the potential of insights.

Why It Might Be a Fit

You will thrive in this role if you have an extensive background in Market Research or deep experience with data/insight-driven solutions, and you are proficient in German (C2 level), and fluent in English.

Requirements

• extensive background in Market Research or deep experience with data/insight-driven solutions
• proven, successful experience in supporting and consulting B2B customers
• highly strategic, balancing customer value with revenue growth objectives
• proficient in German (C2 level), and fluent in English
• hands-on mentality, pragmatism and proactivity
• active listener, who communicates purposefully and confidently and can present complex data with clarity and executive presence

Benefits

• Flexibility Policy
• Temporary work from abroad
• All the hardware you need and your own MacBook
• Deutschland ticket or access to a mobility budget with the NAVIT app
• Subsidised Urban Sports Club or ClassPass membership
• Access to our Co-working spaces