Role Overview
The Manager of Digital Product Operations will lead a team responsible for optimizing, scaling, and executing customer-facing support journeys across digital support channels. The role requires a strong focus on web and iOS applications, with a proven ability to lead, mentor, or manage teams in a dynamic environment.
What You Will Do
You will serve as the strategic operational bridge connecting Product Management, Engineering, Content Strategy, Retail, and Service Operations to bring major product introductions, new feature integrations, and scalable customer experience optimizations to life.
Why It Might Be a Fit
The ideal candidate will have a strong track record of managing complex, cross-functional digital initiatives from concept through global operational launch, with experience using data to identify root causes, extract actionable insights, and measure business impact.
Requirements
- 7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations
- Proven experience leading, mentoring, or managing teams of program managers, technical PMs, or business analysts in a dynamic, high-volume environment
- Demonstrated track record of managing complex, cross-functional digital initiatives from concept through global operational launch
- Strong written, verbal, and executive presentation skills, with the proven ability to influence technical, product, and business partners across organizations
- Strong analytical and problem-solving skills, with experience using data to identify root causes, extract actionable insights, and measure business impact
To apply for this job please visit jobs.apple.com.
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