Role Overview
The Customer Onboarding Specialist will lead the end-to-end onboarding of customers to myBASFWorld, coordinating activities from customer identification through setup, training, activation, and follow-up.
What You Will Do
The responsibilities include leading customer onboarding, partnering with Sales and Customer Care, conducting demonstrations and training sessions, and serving as a knowledgeable resource during the onboarding process.
Why It Might Be a Fit
The ideal candidate will have strong project management and organizational skills, excellent customer-facing communication skills, and the ability to work independently with limited supervision.
Requirements
- Bachelor’s degree in Business Management, Supply Chain, Marketing, Communications, Project Management, or a related discipline
- Relevant experience in Customer Service, Customer Care, Customer Success, Sales Support, eCommerce, digital enablement, project coordination, customer onboarding, teaching or a related field
- Strong project management and organizational skills
- Strong customer-facing communication, presentation, facilitation, and training skills
- Ability to translate technology, systems, and business processes into clear, customer-friendly information
- Ability to work independently, effectively manage priorities, and deliver results with limited supervision
- High level of competence in Microsoft Office tools, including Excel, PowerPoint, Outlook, and Teams
- Ability to maintain accurate customer records and effectively track activities, milestones, follow-ups, and results
- Fully proficient in English, written and verbal
- Salesforce experience preferred
To apply for this job please visit linkedin.com.
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