Customer Success Manager

Role Overview

The Customer Success Manager will build and lead a proactive lifecycle-growth model across a focused portfolio of strategic installed-base customers. The role will help customers realize measurable value from Applied solutions and services, retain and expand recurring agreements and subscriptions, increase utilization of purchased services, and uncover whitespace opportunities.

What You Will Do

The CSM will own the recurring lifecycle plan for an initially focused portfolio of high-potential customers, establish a proactive customer cadence, and support the sales process for selected customers by articulating the ongoing-support model, proactive engagement cadence, and value-realization approach.

Why It Might Be a Fit

The ideal candidate will have 5+ years of relevant experience in customer success, account management, business development, lifecycle services, industrial technology, reliability, automation, software, service delivery, or a related customer-facing role, with a demonstrated ability to build trusted customer relationships and communicate clearly with customer stakeholders.

Requirements

• 5+ years of relevant experience in customer success, account management, business development, lifecycle services, industrial technology, reliability, automation, software, service delivery, or a related customer-facing role
• Demonstrated ability to build trusted customer relationships, maintain disciplined follow-through, and translate customer needs into practical actions and commercial opportunities
• Ability to lead value-based conversations, connect recommendations to business outcomes, and communicate clearly with customer operational, technical, maintenance, reliability, and leadership stakeholders
• Commercial judgment and comfort with renewals, recurring agreements, subscription or service utilization, opportunity development, and customer retention
• Strong organizational, planning, CRM, and cross-functional coordination skills, with the ability to manage a focused portfolio and multiple internal dependencies
• Ability and willingness to learn Applied’s installed-base technologies, lifecycle offerings, software subscriptions, Guardian support model, and customer-value propositions

Benefits

• Medical, dental, vision, life and disability insurances
• 401K with an employer match
• Generous PTO plan starting at 16 days of PTO and increases with service
• 9/80 work schedule that provides for 26 additional weekdays off each year