Customer Onboarding and Escalation Specialist

Role Overview

The Customer Onboarding & Escalation Specialist is responsible for supporting a positive customer experience after implementation and providing structured ownership when customer issues require escalation and coordination across multiple departments.

What You Will Do

Lead structured post-implementation onboarding for large, complex, or strategic customer accounts, conduct 30/60/90-day customer health checks, identify early risks, and coordinate with internal teams to resolve onboarding and post-onboarding issues.

Why It Might Be a Fit

The ideal candidate will have strong verbal and written communication skills, a client-focused mindset, and high attention to detail with strong organizational skills.

Requirements

• Strong verbal and written communication skills
• Client-focused mindset with a professional and courteous approach
• High attention to detail with strong organizational skills
• Strong conflict resolution and negotiation skills
• Dependable and able to manage multiple priorities
• Ability to work effectively in a team-oriented environment as well as independently
• Comfortable working in a fast-paced, service-driven setting
• Proven proficiency in Microsoft Office applications, including Outlook, Excel, and Word
• Understanding and alignment with the organization’s core values

Benefits

• Medical, dental, and life insurance on the 31st day of employment
• Short-term disability
• Paid vacation and holidays
• Paid volunteer time
• 401(k) retirement plan with company match program
• Onsite fitness center

Tagged as: Excel