Team Leader: Inside Sales

Role Overview

The Inside Sales Team Leader is responsible for their team’s performance, including managing productivity, identifying training needs, and ensuring a high level of quality is delivered consistently. They will be responsible for the coaching and development of their team as well as creating a positive culture and leading by example.

What You Will Do

Lead, coach, and develop the Inside Sales team, setting clear goals and creating an environment where people can perform, learn, and grow. Drive lead generation and customer engagement, supporting both outbound activity and inbound sales enquiries, including Live Chat.

Why It Might Be a Fit

You’ll have the opportunity to shape and develop an inside sales team while remaining hands-on with customers yourself. You’ll build your leadership and coaching experience, work across Sales and Account Management, and have a real influence on how the team approaches customer acquisition and improves performance.

Requirements

• Proven experience in a B2B inside sales environment
• Sales coaching and mentoring
• Confident leadership and ability to develop and support team members
• Proactive approach and flexibility to meet business and customer needs
• Creative problem-solving skills and excellent communication skills
• Ability to identify, implement, and continuously improve best practice approaches
• Familiarity with web-based CRM systems

Benefits

• 35-hour working week with flexible, hybrid working
• 25 days’ annual leave, rising to 30 days with service, plus additional Christmas closure days
• Generous pension scheme with combined contributions of up to 18.5%
• BUPA private medical insurance
• Healthcare cash plan
• Employee assistance and wellbeing programmes
• Up to five paid volunteering days each year