Customer Success Manager, FinTech

Role Overview

As a Customer Success Manager, FinTech, you will build and strengthen relationships with existing public sector customers across North America, ensuring they receive the attention, guidance, and support they need to get the most from our treasury management software.

What You Will Do

You will own and strengthen customer relationships, improve retention and renewal readiness, create a more connected customer experience, guide migrations and relationship-led expansion, maintain clear account visibility, and turn customer insight into action.

Why It Might Be a Fit

You will have the opportunity to take ownership of customer relationships, help shape a more proactive, personalized approach to customer success, and expand your commercial skills and career opportunities.

Requirements

• The customer relationship expertise
• The account ownership mindset
• The communication and coordination skills
• The commercial awareness
• The professionalism and product mindset