Field Marketing P05

Role Overview

The eCommerce Support Specialist supports the day-to-day management, growth, and continuous improvement of eCommerce programs. This role works across internal teams, field operations, and business partners to help ensure programs are operating effectively and customers receive a consistent, high-quality online experience.

What You Will Do

Support the day-to-day operation and maintenance of eCommerce programs, assist with new facility launches, program expansions, menu updates, product changes, pricing, and promotions, and coordinate with cross-functional teams.

Why It Might Be a Fit

The ideal candidate will have 3+ years of relevant experience in eCommerce, digital operations, business support, or a related field, strong organizational and problem-solving skills, and the ability to quickly learn and become proficient with new systems, tools, and processes.

Requirements

• 3+ years of relevant experience in eCommerce, digital operations, business support, or a related field
• Strong organizational and problem-solving skills
• Strong communication and cross-functional collaboration skills
• Comfortable working with data, reporting, and eCommerce platforms
• Ability to quickly learn and become proficient with new systems, tools, and processes
• Proactive mindset with the ability to identify inefficiencies and recommend improvements to processes and workflows
• Salesforce Commerce Cloud & Marketing Cloud experience preferred, but not required
• Graphic design and basic image-editing skills preferred, including experience creating or modifying digital assets for eCommerce and marketing use
• Detail-oriented with an interest in eCommerce, technology, and customer experience
• Bachelor’s degree from an accredited college or university in Marketing, Communications, Business, or a related field preferred; equivalent education, training, and experience may be considered