Customer Success Manager

Role Overview

As a Customer Success Manager at Aras, you will play a pivotal role in ensuring our customers achieve maximum value from their investment in Aras Innovator. This is a technically focused, customer-facing role ideal for individuals with a background in engineering, product design, or Product Lifecycle Management (PLM).

What You Will Do

Guide customers through successful onboarding and adoption of Aras Innovator, provide best practice coaching on PLM and Aras Innovator usage, lead Get Well Plans, and collaborate with Sales to identify and nurture renewal and upsell opportunities.

Why It Might Be a Fit

The role requires strong technical acumen, problem-solving skills, and excellent communication and relationship-building skills. The ideal candidate will have 5-7+ years of experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software.

Requirements

• 5-7+ years of experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software
• Strong understanding of PLM, CAD, or engineering design methodologies
• Strong technical acumen and problem solving skills
• Familiarity with CAD tools and engineering design principles
• Excellent communication and relationship-building skills
• Skilled in managing escalations and coordinating cross-functional resolutions
• Comfortable working independently and in fast-paced, collaborative environments

Benefits

• Flexible paid time off to recharge when you need it
• Company-paid holidays
• Global Wellness Day
• 401(k) plan with company match
• Robust health coverage
• Company-paid life insurance
• Short- and long-term disability coverage