Technical Customer Success Manager

Role Overview

The Technical Customer Success Manager will support the EMEA region, combining strong technical acumen with a customer-centric mindset to ensure subscribers achieve long-term value from the Aras Innovator platform. This role bridges the gap between Customer Success and Pre-Sales, driving adoption, renewals, and expansion, and acting as the technical anchor within accounts.

What You Will Do

The Technical Customer Success Manager will act as the trusted technical advisor for Aras subscribers, driving adoption, business outcomes, and long-term value realization of the Aras Innovator platform. They will analyze, triage, and help resolve technical issues, conduct technical health checks, and coach subscribers on PLM best practices.

Why It Might Be a Fit

The ideal candidate is a technically curious, customer-focused professional who is equally comfortable in a whiteboard architecture discussion and a business value conversation. They will have strong analytical and troubleshooting skills, be able to build trust-based relationships, and have excellent written and verbal communication skills.

Requirements

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a comparable field
• 5+ years of experience in a technical customer-facing role
• Solid understanding of PLM processes, master data, and enterprise application landscapes
• Hands-on technical experience with web development and enterprise software architecture
• Experience with PLM software or a closely related enterprise software category
• Manufacturing or industrial sector experience is a plus
• Understanding of SaaS customer lifecycle management, renewal cycles, and value realization frameworks
• Fluency in English required; additional European languages are a strong plus