Role Overview
Arctic Wolf is looking for a Customer Success Manager (SMB) to help end cyber risk by managing corporate customers, achieving renewal and expansion targets, and ensuring customer satisfaction.
What You Will Do
The primary responsibilities include managing corporate customers, achieving renewal and expansion targets, listening to customers, providing feedback to the business, and negotiating on behalf of management to upsell additional Arctic Wolf service offerings.
Why It Might Be a Fit
The ideal candidate will have 3+ years of demonstrated success in a sales role, preferably in a technology organization, and will be fluent in German and English. The company offers compelling compensation and benefits packages, including equity for all employees, 30 days annual leave, and a pension plan.
Requirements
- 3+ years of demonstrated success in a sales role, preferably in a technology organization
- Field sales experience strongly desired
- Ability to be flexible and work in a rapidly changing environment
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
- Fanatical devotion to customer service, business quality, and data security
Benefits
- Equity for all employees
- 30 days annual leave
- Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen
- Training and career development programs
- Robust Employee Assistance Program (EAP) with mental health service
- Fertility support and paid parental leave
To apply for this job please visit arcticwolf.wd1.myworkdayjobs.com.
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