Role Overview
Arctic Wolf is seeking a Customer Success Manager – SMB to manage a set of SMB customers utilizing their CyberSOC solution, achieve renewal and expansion targets, and ensure customer satisfaction.
What You Will Do
The ideal candidate will possess strong communication skills, be a strong negotiator, and have experience working with customers to meet their needs and drive growth.
Why It Might Be a Fit
The ideal candidate will think out-of-the-box, energize others with passion, quality, and commitment, and have a fanatical devotion to customer service, business quality, and data security.
Requirements
- 2+ years of demonstrated success in a sales role, preferably in a technology organization.
- The ability to be flexible and work in a rapidly changing environment is required
- Bachelor’s degree, or combination of education and relevant experience
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
- Fanatical devotion to customer service, business quality, and data security
- Excellent organizational skills and written/oral communication skills
Benefits
- Equity for all employees
- Flexible time off and paid volunteer days
- 401k match
- Training and career development programs
- Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
- Robust Employee Assistance Program (EAP) with mental health services
- Fertility support and paid parental leave
To apply for this job please visit arcticwolf.wd1.myworkdayjobs.com.
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