Role Overview
The Customer Success Manager – SMB – Nordics will be responsible for managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution. They will achieve renewal and expansion targets through consultative selling techniques, listen to customers and provide feedback to the business, and ensure customer satisfaction and delivery of quarterly account reviews.
What You Will Do
The successful candidate will manage customer issues and requests, create and manage automated processes to effectively forecast and communicate at-risk customers, and build risk mitigation plans to retain such accounts.
Why It Might Be a Fit
The ideal candidate will have a demonstrated success in a sales role, preferably in a technology organization, and will be able to think out-of-the-box and energize others with passion, quality, and commitment.
Requirements
- 5+ years of demonstrated success in a sales role, preferably in a technology organization
- Field sales experience strongly desired
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
- Fanatical devotion to customer service, business quality, and data security
Benefits
- Variable incentive compensation
- New hire equity grants
- Comprehensive benefits package
To apply for this job please visit arcticwolf.wd1.myworkdayjobs.com.
Follow us on social media