Role Overview
The Customer Success Manager will own and manage a portfolio of existing mid-market customer accounts, building lasting relationships and driving customer retention. The role requires strong commercial awareness, technical knowledge, and excellent communication skills.
What You Will Do
The successful candidate will identify cross-selling and expansion opportunities, support product adoption, and engage confidently with technical stakeholders to deliver portfolio growth targets.
Why It Might Be a Fit
This is an exciting opportunity for a commercially minded Customer Success or Account Management professional to develop their career in Customer Success, with a strong focus on customer outcomes and sustainable commercial growth.
Requirements
- Experience in Customer Success, Account Management, Tech Recruitment or a similar client-facing commercial role
- Proven ownership of existing customer accounts, with responsibility for retention, renewals or account growth
- Background in B2B SaaS, software, technology or another subscription-based business
- Strong commercial awareness, with the ability to identify opportunities and manage customer relationships proactively
- Confidence engaging with technical products and stakeholders, with a willingness to develop deeper technical knowledge
Benefits
- Circa £50,000 (some flex) plus 20% bonus & equity
- 1 day a week in Cambridge
- Personal training allowance
- 25 days holiday plus bank holidays
- Bupa health care
- Additional benefits including life insurance, critical care and discounted gym membership
To apply for this job please visit linkedin.com.
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