Role Overview
The Head of Customer Success will be responsible for unlocking significant growth across an existing portfolio of enterprise customers, including some of the world’s most recognised brands. The role involves leading an established Customer Success function, developing strategic account plans, and building senior relationships with HR, People, Talent, and L&D leaders.
What You Will Do
The Head of Customer Success will own revenue growth across existing enterprise customers through upselling, cross-selling, and renewals. They will also identify opportunities to expand technology, data-led, and consultancy solutions across new departments, geographies, and business units.
Why It Might Be a Fit
The ideal candidate will be commercially ambitious, proactive, and comfortable working within an entrepreneurial, growing business. They will have experience in commercially focused Customer Success, Strategic Account Management, Client Services, or Account Director positions, and will be able to lead, coach, and develop an established UK Customer Success team.
Requirements
- Proven success growing existing enterprise accounts
- Experience in commercially focused Customer Success, Strategic Account Management, Client Services, or Account Director positions
- Proven experience leading and facilitating strategic client workshops with senior enterprise stakeholders
- Strong consultative selling skills, ideally gained within HR Tech, SaaS, Data & Analytics, Insights, or Professional Services
- Experience leading, coaching, or mentoring customer-facing teams
- Confident engaging senior enterprise stakeholders and presenting complex solutions or data-driven insights
Benefits
- To £95,000 base salary plus performance-related commission
- Fully remote working with flexibility
- Regular London client meetings
- Occasional international travel
- 30 days’ annual leave plus an additional wellbeing day
- Comprehensive private healthcare
- Company pension
- Eligibility for an employee share option scheme following probation
To apply for this job please visit linkedin.com.
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