Customer Enablement Manager

Role Overview

As a Customer Enablement Manager, you will partner with complex enterprise customers to transform how work gets done across their organizations. You will own a portfolio of strategic customers, providing a variety of enablement activities to accelerate adoption and measurable business outcomes.

What You Will Do

You will work closely with Customer Success, Sales, and Services to understand customer priorities, diagnose barriers to adoption, and recommend strategies that help organizations adopt new workflows and AI-enabled ways of working.

Why It Might Be a Fit

This role requires a strong consultative skill with the ability to uncover root causes, synthesize complex information, challenge assumptions constructively, and translate ambiguity into clear recommendations and action plans.

Requirements

• 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role
• Demonstrated experience independently leading complex enterprise customer engagements
• Strong consultative skills with the ability to uncover root causes, synthesize complex information, challenge assumptions constructively, and translate ambiguity into clear recommendations and action plans
• Experience engaging and influencing senior and executive stakeholders
• Excellent facilitation and communication skills
• Strong project and portfolio management skills
• Strong commercial acumen and an understanding of how adoption, customer value, retention, expansion, and organizational change are connected
• Strong product and technical curiosity
• Data-informed and outcomes-oriented
• Proven ability to influence cross-functional partners and contribute to improvements in programs, processes, playbooks, or customer strategy
• Comfortable operating in a fast-moving and ambiguous environment, exercising strong judgment, prioritization, and ownership
• Collaborative teammate who actively mentors others, shares expertise, and helps raise the quality and consistency of the broader team’s work

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences