Role Overview
As an AI Success Architect, you’ll help enterprise customers answer questions about AI and turn Asana’s AI capabilities into measurable business results. You’ll own the post-sales relationship for a portfolio of ~50 enterprise accounts, acting as a strategic advisor with accountability for AI adoption, consumption, and commercial outcomes.
What You Will Do
You’ll serve as the trusted advisor and point of accountability for a portfolio of enterprise accounts across the customer lifecycle, build joint success plans, diagnose customer workflows, and lead change management and enablement programs.
Why It Might Be a Fit
We’re looking for someone with 5+ years of experience in customer success, strategic account management, or enterprise technology, with a track record of driving delivery and adoption for complex, high-value accounts.
Requirements
- 5+ years of experience in customer success, strategic account management, or enterprise technology
- Proven background managing enterprise relationships across both technical and business stakeholders
- Solid understanding of how AI agents function, workflow automation principles, and where AI provides substantial versus incremental impact
- Comfort discussing pricing, ROI, and commercial outcomes with senior executives
- Strong competency in change management and program management across concurrent, long-term initiatives
Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
To apply for this job please visit asana.com.
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