Senior Sales Operations Officer

Job Description:

Commerce Systems & Data Management

• Manage and maintain customer and material master data across systems, ensuring accuracy and consistency.
• Troubleshoot system issues based on Sales user feedback and provide support for sales operations tools.
• Administer user access and maintain internal workflow tools.

Sales Operations Support

• Provide daily operational support to the Sales Team to ensure smooth business operations.
• Support dealer admin users with customer data update requests in a timely and professional manner.
• Perform Point of Sales Materials delivery order reconciliation, investigate and resolve discrepancies and maintain accurate orders records.
• Manage company asset systems and agreements, including handling requests.

Contract & Documentation Management

• Validate and manage sales agreements in line with company documentation procedures. ensuring compliance, proper documentation, timely completion, including filing contracts.
• Manage Docusign processes to ensure timely delivery of agreements to customers.

Pipeline & Forecast Management

• Support consolidation of sales forecasts from reps/distributors.
• Maintain and update pipeline data to ensure accuracy and completeness in systems.
• Flag data inconsistencies and highlight potential risks or gaps to the Line Manager.

Process Optimization

• Assist in identifying process gaps and provide inputs for improvement initiatives.
• Support implementation of process improvements in sales operations workflows. (e.g. order taking, reporting)
• Maintain and update SOP documentation to ensure consistency across teams / distributors.

Reporting & Analytics

• Prepare monthly and ad hoc reports as required by the Line Manager.
• Support business decisions with accurate and timely data insights.
• Any other ad-hoc duties as assigned.

Job Requirements:

• Diploma or Bachelor’s degree in business or any related field
• 1 – 2 years of experience in Sales Operations, Sales Admin, Sales Support, or in a similar role, preferably within the FMCG industry
• Strong experience in master data management and sales process support
• Strong analytical skills (Dashboards)
• Proficiency in Microsoft 365 (Teams, Word, Advanced Excel – for data management)
• Hands-on experience with ERP/CRM systems (e.g. Dynamics NAV, JDE, SAP)
• Ability to efficiently and accurately respond to inquiries by navigating internal systems and retrieving relevant information

Tagged as: Data Analysis, Excel, Forecasting, Microsoft Dynamics, Pipeline Management