Senior Enterprise Customer Success Manager

Role Overview

As a Senior Enterprise Success Manager, you’ll own some of our most complex and valuable client relationships. You’ll build and execute strategies to optimise and increase account usage, deliver compelling demonstrations, and conduct regular face-to-face customer meetings. You’ll also guide clients to shape and deliver research that drives real outcomes for their business and customers.

What You Will Do

Your day-to-day responsibilities will include building and executing strategies to optimise and increase account usage, delivering compelling demonstrations, and conducting regular face-to-face customer meetings. You’ll also guide clients to shape and deliver research that drives real outcomes for their business and customers.

Why It Might Be a Fit

To be successful in this role, you’ll need 4+ years of experience in a relationship-based, customer-facing role, with a track record of growing accounts rather than just holding them. You’ll need to be able to build and maintain authentic customer relationships, construct and present effective proposals, and have a growth mindset.

Requirements

• 4+ years of experience in a relationship-based, customer-facing role
• Experience running large, strategic accounts
• Proven progression in your career
• Real fluency with long renewal cycles, enterprise procurement, and multi-threaded stakeholder dynamics
• Exposure to a high-growth or startup or scale-up environment

Benefits

• Competitive Salary
• Bonuses for hitting & exceeding targets
• Public transport covered
• ‘Askable Days’ – a paid day off, every month