Role Overview
The Customer Success Manager is responsible for building and maintaining strong relationships with key decision makers and ensuring high levels of customer satisfaction and recognition of ROI.
What You Will Do
Create trusted relationships, provide technology and adoption insights, and deliver business impact and innovation to customers.
Why It Might Be a Fit
This role requires a passionate and experienced individual who can help customers achieve their business objectives and increase their level of maturity in key business processes.
Requirements
- Bachelor’s Degree in Chemical Engineering or similar Science / Engineering degree
- 6 plus years of experience
- Experience working in the process industries
- Experience of working in Upstream or Refining
- Experience in Refining planning processes
- Experience in working with AspenTech’s Engineering or Manufacturing solutions or similar software suites used in Process Industries
- Experience in Customer Success Management, Program Management, Pre-Sales or Professional Services
- Excellent communication skills, both written and verbal
- A verifiable track record of consistently meeting and exceeding revenue goals or business objectives
- Proven ability to effectively facilitate, lead cross-functional teams and project manage
- Experience with managing multi-million-dollar portfolios
- Skilled at building relationships with key decision makers, influencers and senior management within an account
- Strong self-motivation, agility and business acumen
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Disability insurance
- 401(k) or retirement plan
- Paid time off
- Travel opportunities
To apply for this job please visit aspentech.wd5.myworkdayjobs.com.
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