Head of Customer Accounts (KAM / Customer Success Lead)

Role Overview

We are seeking an experienced and strategic Head of Customer Accounts (KAM / Customer Success Lead) to lead and scale our enterprise account management operations. This role is responsible for managing approximately 40 enterprise customer accounts while leading a team of 4 Account Managers / Customer Success professionals.

What You Will Do

Manage and oversee approximately 40 enterprise-level customer accounts, personally own and manage 5–10 strategic customer accounts, build strategic account plans, identify upsell, cross-sell, and expansion opportunities, and own customer renewals.

Why It Might Be a Fit

The ideal professional combines strong commercial acumen, customer-centric thinking, operational discipline, and leadership capabilities. The role offers competitive monthly salary, remote work opportunity, professional growth and leadership development opportunities, and exposure to enterprise-level clients and strategic projects.

Requirements

• Bachelor’s degree preferred in Business, Marketing, Communications, HR, or related field
• 3–5 years of experience in Customer Success, Key Account Management, or Enterprise SaaS environments
• Proven experience managing enterprise customer accounts and driving expansion revenue
• Previous team leadership and coaching experience
• Strong understanding of SaaS business models and customer lifecycle management
• Excellent verbal and written communication skills in English
• Strong organizational, analytical, and problem-solving skills
• Experience creating scalable processes and operational frameworks
• Ability to manage multiple high-level accounts simultaneously
• Strategic mindset with strong customer relationship management skills
• Experience working with CRM and customer success tools

Benefits

• Competitive monthly salary
• Remote work opportunity
• Professional growth and leadership development opportunities
• Exposure to enterprise-level clients and strategic projects
• Collaborative and fast-paced work environment
• Opportunity to build and scale a high-impact customer success function
• Career advancement opportunities within a growing SaaS organization
• Dynamic and innovative company culture
• Paid time off and company holidays
• Performance-driven and results-oriented environment