Head of Customer Success & Key Account Management

Role Overview

Lead, professionalize, and scale strategic account operations within a SaaS environment, managing 40 corporate accounts and leading a team of 4 people.

What You Will Do

Design commercial expansion strategies, create and implement Customer Success and KAM playbooks, optimize onboarding processes, and lead a high-performance team.

Why It Might Be a Fit

The role requires a practical, hands-on, results-oriented profile with strong leadership skills, strategic vision, and the ability to combine tactical execution with business growth.

Requirements

• 3 to 5 years of experience in SaaS, Customer Success, HR consulting, or corporate account management
• Proven experience managing strategic accounts and revenue expansion
• Experience leading teams with a minimum of 3 direct reports
• Process-oriented mindset, scalability, and operational excellence
• Excellent communication skills with executive and operational stakeholders
• Experience in onboarding, account reviews, and strategic relationship management
• Ability to design repeatable methodologies and operational playbooks
• Strong analytical focus on KPIs, retention, and growth
• Practical leadership with a focus on execution
• Customer-oriented, growth, and business results orientation

Benefits

• Hybrid modality (2 days on-site / 3 days remote)
• Leadership position with high strategic exposure
• Opportunity to build and scale key processes
• Direct impact on growth, retention, and commercial expansion
• Team development and senior leadership
• Work with strategic corporate clients
• Opportunity for professional growth within a growing SaaS company
• Direct collaboration with commercial areas and executive leadership
• Participation in the construction of the long-term Customer Success strategy