Customer Experience Specialist

Role Overview

The Customer Experience Specialist will serve as a trusted advisor to customers throughout their journey, from onboarding and implementation to ongoing support and success. The role combines customer engagement, technical problem-solving, training, and occasional travel to construction sites.

What You Will Do

The Customer Experience Specialist will be responsible for building trusted relationships with customers, delivering an exceptional customer experience, and partnering with internal teams to advocate for customer needs and drive successful outcomes.

Why It Might Be a Fit

The ideal candidate will be a proactive, customer-focused professional who thrives on building relationships, solving problems, and creating exceptional customer experiences.

Requirements

• 1+ years of experience in customer success, account management, customer support, sales support, technical support, or a related customer-facing role
• Experience supporting business-to-business (B2B) customers
• Experience delivering training, onboarding, or product demonstrations is preferred
• Construction technology, SaaS, software, or technology industry experience is a plus
• Ability to understand software platforms, integrations, system workflows, and user processes
• Comfortable troubleshooting technical issues and guiding customers through solutions
• Strong ability to learn and explain technical concepts in a user-friendly manner
• Experience working with multiple software platforms and business systems
• Highly motivated self-starter who takes initiative and ownership
• Strong interpersonal and communication skills with the ability to quickly build rapport
• Confident, adaptable, and comfortable working independently
• Naturally curious and driven to solve problems
• Resilient and resourceful when facing challenges
• Organized with strong time-management and prioritization skills
• Collaborative team player with a customer-first mindset
• Comfortable presenting, training, and engaging with groups both virtually and in person