Customer Experience Representative

Role Overview

The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.

What You Will Do

Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.

Why It Might Be a Fit

The ideal candidate will build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.

Requirements

• Bachelor’s degree OR 3 plus years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.
• Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.
• Excellent PC skills.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays