Account Executive, Client Management

The Account Executive serves as the primary liaison between clients and Assurant, managing day-to-day business needs and ensuring a positive client experience. This role identifies growth opportunities, supports new product initiatives, and partners with internal teams to coordinate successful implementations.

Requirements

• Build and maintain positive relationships with key client stakeholders at all levels.
• Deliver accurate, timely responses to client inquiries and needs.
• Support the introduction and implementation of strategic solutions within client programs.
• Monitor service performance to ensure all client commitments and SLAs are met.
• Escalate and track quality issues to ensure resolution.
• Meet regularly with senior client representatives to discuss performance and opportunities.
• Serve as Project Manager for client-related initiatives and implementations.
• Identify, present, and manage new business opportunities and program enhancements for growth and retention.
• Implement program improvements that reduce operational expenses.
• Monitor key business metrics and revenue goals, providing insights to leadership.
• Prepare and deliver Business Reviews, coordinating all required documentation and logistics.
• Analyze program performance, provide recommendations, and present solutions to the client and internal teams.
• Facilitate claim adjudication and closure when needed.
• Lead client meetings and ensure completion of required documents, including Business Rules and SOPs.
• Manage contracting and re-contracting processes, ensuring proper approvals and execution of all agreements.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan