Customer Experience Specialist

Role Overview

The role involves providing customer center telephone consultation services, receiving and informing claimants of required documents, and managing insurance claim details in the A/S400 system.

What You Will Do

The primary responsibilities include providing customer center telephone consultation services, managing insurance claim details, and performing auto EW claim data management and handling.

Why It Might Be a Fit

The ideal candidate will have strong customer service, interpersonal, and communication skills, as well as a passion for after-service, customer relationship partners, and satisfaction.

Requirements

• At least 5 years of related experience
• Strong customer service, interpersonal, and communication skills
• Good documentation and figures skills
• Strong responsibilities
• Call center experience preferred
• Conversant with Microsoft Word, Excel, and other Microsoft office programs
• High understanding of the system and excellent adaptability
• Ability to improve automotive expertise step by step
• Quick work processing possible based on Office’s proficient functions