Singpass Product Ops Specialist – 2 years Direct Contract (with Perm benefits)

Role Overview

As a Product Operations Specialist, you will help identify and solve operational problems, improve how teams work, and translate operational and customer insights into better product outcomes. You will work closely with Product, Engineering, Design, Policy, Operations and other teams to ensure products are operationally ready, customer and partner feedback informs product decisions, and operational processes can scale effectively.

What You Will Do

Operational Readiness & Go-to-Market, Product Operations & Process Improvement, Customer, Partner & Product Insights, Data & Operational Intelligence, Stakeholder & Cross-functional Collaboration

Why It Might Be a Fit

We are looking for someone who is curious and willing to understand how and why things work, structured and analytical in approaching problems, comfortable operating in ambiguity and working through problems that may not have obvious solutions, proactive and willing to take ownership rather than wait for instructions, able to communicate clearly with both technical and non-technical stakeholders, collaborative and comfortable working across organisational boundaries, open to feedback and continuously looking for ways to improve, focused on outcomes rather than simply completing activities, passionate about building products and services that have meaningful impact at scale.

Requirements

• At least 2 years of relevant experience in Product Operations, Service Operations, Customer or Partner Operations, Technical Operations, Delivery Management, Project Management, or a related field.
• Experience working in technology or digital product environments involving multiple stakeholders.
• Demonstrated ability to independently manage projects, operational problems or process improvements from problem identification through implementation.
• Experience improving processes, workflows, customer journeys or operational performance.
• Experience working across functions and influencing stakeholders without relying on formal authority.
• Familiarity with analytics or querying tools such as SQL is advantageous but not required.
• Familiarity with operational tools such as CRM, ticketing, workflow automation, analytics or collaboration platforms is advantageous.

Benefits

• Annual Leave Benefits
• Family Care Leave
• Birthday Leave
• Permanent benefits with 2-year Direct Contract