Customer Success Lead

Role Overview

You’ll run and develop Customer Success at Asterix, from Sales handover to renewal. You’ll define the performance and health management rhythm across the customer journey, including pilot and ongoing delivery, and retention.

What You Will Do

You’ll own the operating model, playbooks and Operational SOPs, Medical Operations Team development and coaching, and continuous service improvement.

Why It Might Be a Fit

You’ll have an outsized impact on the trajectory of the company, learn more + faster, and work with a tight-knit team that cares about the mission and each other.

Requirements

• 7+ Years of experience working in a Customer Success or Operations role in healthcare
• Ideally you have worked in a healthtech startup/scaleup or NHS Primary Care focused environment
• Led a CQC inspection
• Challenged senior colleagues when a trade-off was wrong
• Strong commercial acumen of service economics, and the ability to communicate it
• Strong structural thinking and ability to make grounded decisions on imperfect information
• Fluency in Customer Success metrics: adoption, churn, retention, NRR, etc
• You’ve worked in a fast-growing healthtech or other early-stage tech company
• You have experience “productising” operations; taking a growing service and building the structures, blueprints and SOPs needed to support a growing team
• You have experience using AI, automation and analytics tooling

Benefits

• Private health + dental (Bupa)
• 28 days holiday per year + bank holidays
• Central London office (Shoreditch), in-person 5 days a week
• Team events and regular offsites