Customer Success Manager

Role Overview

We’re looking to on-board an enthusiastic & dynamic Customer Success Manager who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that’s what we call our customers & team members!) who are well versed with Astra’s platform.

What You Will Do

Act as a product champion by promoting adoption and maximizing customer engagement. Drive a seamless customer onboarding experience, ensuring smooth adoption of the product.

Why It Might Be a Fit

You’ll own your work from day one—no micromanaging, just trust and impact. Health Insurance for you and your spouse.

Requirements

• Experience Customer Success / Growth / Retention roles, ideally in SaaS
• Proven ability in upselling/cross-selling in a PLG motion.
• Excellent communication skills with a customer-first mindset.
• Technical knowledge required to work in a cyber security organization’s customer-facing role.
• Analytical and data-driven; comfortable working with metrics like NRR, churn, adoption rates.
• Ability to build rapport with the stakeholders

Benefits

• Health Insurance for you and your spouse.
• Be part of a fast-growing cybersecurity SaaS company.
• Collaborative & friendly culture with full ownership and growth opportunities.
• And yes, get ready for some unforgettable workcations—think Chikmagalur, Jim Corbett & Wayanad