Role Overview
We are looking for professionals who want to contribute to our business, as we are constantly undergoing transformations. The position is presential, but after the training and experience period, there is a possibility of working from home, depending on performance and equipment availability.
What You Will Do
Acting directly with voice, chat/email support to customers who use card readers, who have financial doubts or sellers and buyers on our platforms. Ensuring a service with empathy, assertiveness, and agility in all services provided.
Why It Might Be a Fit
Having a cordial and empathetic service; Registering customer applications via system; Ensuring good service through effective communication, always prioritizing customer satisfaction; Identifying customer needs for adequate and resolving service, according to established procedures;
Requirements
- Minimum of 18 years of age
- Complete High School Education
- Experience with Customer Service
- Essential knowledge in Informatics
- Skills in Microsoft Office and Google Chrome
- Good typing practice
- Ability to argue, good diction, assertive communication, non-violent communication, and pyramidal communication
- Emotional control and dynamism
- Active listening and reading
- Initiative, agile thinking, persuasion techniques, dynamic reading, text/speech interpretation, and inductive reasoning
Benefits
- Transportation Allowance
- Meal allowance and/or food allowance
- Life Insurance
- Funeral Assistance
- Childcare Assistance / Disability Assistance
- Nanny Assistance
- Discounts on Products
- Dental Assistance
- Medical Assistance
- Pet Assistance
- Discounts on Gyms / Sports Practices
- Educational Partnerships with course discounts
- Career Development Plan
- Bullla Health & Credit Benefit (Discounts on pharmacies, stores, and credit installment and advance salary)
To apply for this job please visit atento.gupy.io.
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