Role Overview
Lead the Sales Operations team in a remote environment, improving contracting and order workflows, and ensuring internal stakeholders and clients receive accurate, timely support.
What You Will Do
Guide a remote team, improve contracting and order workflows, and help ensure internal stakeholders and clients receive accurate, timely support.
Why It Might Be a Fit
Partner across Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement to strengthen operational performance and service quality.
Requirements
- Bachelor’s degree or equivalent practical experience
- 3–5 years of experience in customer support, operations, or a related operational role
- Ability to work West Coast hours
- Experience working in a high-volume shared queue or service environment with turnaround time expectations preferred
- Prior people management experience required
- Demonstrated success coaching, developing, and holding a team accountable through change and ambiguity
- Strong relationship-building skills with the ability to support internal stakeholders with competing priorities
- Excellent written and verbal communication skills
- Strong analytical skills with the ability to interpret data, build reports, and turn findings into action
- Experience working with large data sets and identifying trends, risks, and opportunities
- Proficiency with Microsoft Office Suite, including advanced Excel
- Experience with Salesforce CPQ required
- Experience with a BI or visualization tool such as Tableau or Power BI preferred
- Contracting or deal operations experience preferred
- Ability to work core West Coast business hours and collaborate effectively in a remote environment
- Comfortable using AI-supported tools to improve productivity, analyze operational information, and support workflow decisions
Benefits
- Dental insurance
- Vision insurance
- Commuter support
- Employee assistance programs
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Flexible work arrangements
- Annual discretionary bonus plan
- Variable compensation plan
- Equity plans
- Paid holidays
To apply for this job please visit athenahealth.wd1.myworkdayjobs.com.
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