Senior Customer Success Manager

Role Overview

A senior customer success manager with at least 3-5 years experience in a senior level role, leading growth and expansion plans for enterprise customers. The role involves creating and executing detailed customer-focused strategic account plans, providing training, mentoring, and ongoing support to customers, and driving customer retention.

What You Will Do

The Senior Customer Success Manager will be responsible for nurturing relationships with assigned accounts, identifying opportunities for value-added services, and driving customer retention through renewals and revenue expansion.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of customer success best practices, excellent communication and relationship-building skills, and the ability to analyse data and make data-driven decisions.

Requirements

• Min 3-5 year experience in a Senior CS Manager role, preferably within digital marketing
• Proven experience in customer success or account management roles with a SaaS business
• Strong understanding of SaaS products and business models
• Excellent communication and relationship-building skills
• Ability to analyse data, identify trends, and make data-driven decisions
• Demonstrable problem-solving and resolution abilities
• Strong organisational skills and ability to manage multiple customer accounts simultaneously
• Technical proficiency and ability to quickly learn new software and technologies
• Self-motivated, proactive, and results-oriented mindset
• Ability to work effectively both independently and as part of a team
• Ability to manage multiple accounts simultaneously and to be able to cope under pressure
• Experience creating testing and optimisation plans to target marketing KPIs, or similar CRO experience, is preferred

Benefits

• Competitive compensation
• 25 days’ holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days
• Company pension scheme
• Vitality Healthcare/Half Price Gym membership/Free Coffee and more…
• Cycle to work program
• Flexible working between home and office

Tagged as: Data Analysis