Role Overview
The Customer Experience Executive will be the voice of atis for customers, running everyday customer service, pushing ratings higher, and turning customer feedback into real changes to the menu and experience.
What You Will Do
The role involves looking after customers, owning every enquiry, leading on complaints, building and keeping up FAQs, tracking response times, growing the reputation, and making things smarter.
Why It Might Be a Fit
The ideal candidate will have 2-4 years of customer service or customer experience experience, be a great writer, organized and proactive, commercially minded, and experienced with Zendesk or a similar platform.
Requirements
- 2-4 years in customer service or customer experience
- experience with Zendesk or a similar platform
- commercially minded
- confident working with different teams
- excellent writing skills
Benefits
- £35,000 per year
To apply for this job please visit careers.atis.life.
Follow us on social media